Please find the below return policy for items purchased on adidas.co.il
The easiest and most preferred way is to follow the respective product-return manual on site. However, you can also cancel your order by sending us an official cancellation request. Please find more info in the Terms & Conditions file here.
You can return your order products you’ve ordered from the online store within 30 days (or 14 days for hype products such as YEEZY collection) from the moment you received the order without specifying reason for return. If you received items from a single order divided by several packages, the 30-day / 14-day return period starts at the day in which last package was received. We kindly request to return the items in their original packages (boxes / bags) and in new condition. Please note that you cannot return items that were purchased at offline stores.
*Please note that hype products (such as YEEZY collection items) should be returned within 14 days. If you are not sure if the product is categorized as ‘hype’, contact customer support team for further details.
While preparing the items for return, please make sure that:
The items are packaged in their original bag/box/etc.
Tags/tickets are attached to the items.
Item is in new condition.
Not Returnable Items: Masks, underwear, trunks, swimsuits, bikinis, socks, customer damaged and used items are not eligible for returns or exchanges due to hygiene and safety reasons.
Accessories are packed in their original box/package.
Footwear items are packed within their original box. (You can verify using the article ID code.)
Custom made items are not returnable.
The return conditions do not derogate from the provisions of any law.
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