VOUCHERS INQUIRIES

1.1 Why Doesn't My Voucher Apply The Correct Discount To My Order?

"f your voucher isn't working on sales products, it's probably due to the voucher's Terms and Conditions.

Check the source of your voucher code for the voucher-specific Terms and Conditions. You can find the Terms and Conditions at the bottom of the email, below the Privacy Policy. Vouchers are always linked to their respective Terms and Conditions.

If sales products are excluded from your voucher, use your voucher on a regular product instead

1.2 Where Can I Submit A Compliment Or A Complaint?

You can submit a complaints through our contact us page via :contact us and also through the Call Center - phone number: 073-7555321

1.3 How do I request a replacement voucher?

"You can request a replacement voucher in the following situations:

You returned (part of) your order in which you used a voucher. If this happened, make sure you’ve returned your order before you request a replacement voucher.

Your voucher isn’t working. If this happened, follow the steps on how to use a voucher and what to do if your voucher isn’t working before you request a replacement voucher.

Your voucher doesn’t apply the correct discount to your order.

(Part of) the order with which you used a voucher was cancelled or you cancelled the order yourself.​

When your order got fully cancelled of if you cancelled the entire order yourself, the voucher code will be reactivated after 24 hours.

If one of the situations above applies, please contact us to request a replacement voucher.

1.4 How do I use my voucher?

With a voucher, you're able to get a discount when you purchase products through our online store.

Here's how to claim your discount:

  • Pick a product (one that's applicable for a voucher discount) from our online store.
  • Go to your shopping bag by clicking the 'Check out' button at the top of the screen.
  • Click ‘Enter promo code’ under your order summary.
  • A voucher field will appear. Type your voucher code into the field and hit ‘Apply'.

Keep in mind the voucher:

  • Is only valid for a limited time.
  • May not be applicable to all products.
  • Cannot be applied after you've placed an order.

Cannot be combined with other promotions, offers or discounts. If more than one promotion or discount offer applies to your order, we'll use the one with the greatest discount.

You can find the Terms and Conditions related to voucher usage stated on the bottom of your email, or on the voucher.

1.5 Why won’t my voucher work on sales products?

If your voucher isn't working on sales products, it's probably due to the voucher's Terms and Conditions.

Check the source of your voucher code for the voucher-specific Terms and Conditions. You can find the Terms and Conditions at the bottom of the email, below the Privacy Policy. Vouchers are always linked to their respective Terms and Conditions.

If sales products are excluded from your voucher, use your voucher on a regular product instead