You can;

  • Check the status of your order via the Order Tracker page. Simply enter your order number and email address, then click ‘Track Order’ to open the page displaying your order details.
  • Check the status of your order by clicking on your order number in your 'Order Confirmation' email.
  • Track your order by following the link in your 'Shipment Confirmation' email.

You can find your order number in your order history or in the email we sent you to confirm the order

1.1 What should i do if i received the wrong product?

If you placed your order from our online shop and received the wrong product, please contact us and we’ll help you with the return and refund process. If you received a product that's the wrong size, you can return the product to us and re-order at our Online Shop.

If you bought your product from one of our official shops and it became clear that the product was not what you wanted, you can return it to the store within the return period. You'll be able to exchange your product and/or get a refund. Our store return rules and restrictions apply.

1.2 What Should I Do If I Haven't Received My Package?

In case you didn't recive your order or item is missing please contact our Call Center - phonu number : 073-7555321 or via mail:, Our Team will do their best to help.

2. Why can’t you ship my order?

There are a few reasons that can keep us from being able to ship your order. Here are a few possible causes:

  • The product(s) you ordered are out of stock.
  • You live in a remote area, and we cannot deliver there.
  • A payment issue might have occurred when you placed the order.