In case you would like to return your orders \ Items you can use the label that you recied in the package - and to drop it off in the postal office for free.
1.1 What Is The Return Policy?
Please find the below return policy for items purchased on adidas.co.il
The easiest and most preferred way is to follow the respective product-return manual on site. However, you can also cancel your order by sending us an official cancellation request. Please find more info in the Terms & Conditions file here.
You can return your order products you’ve ordered from the online store within 30 days (or 14 days for hype products such as YEEZY collection) from the moment you received the order without specifying reason for return. If you received items from a single order divided by several packages, the 30-day / 14-day return period starts at the day in which last package was received. We kindly request to return the items in their original packages (boxes / bags) and in new condition. Please note that you cannot return items that were purchased at offline stores.
*Please note that hype products (such as YEEZY, Moncler, Gucci collection items) should be returned within 14 days. If you are not sure if the product is categorized as ‘hype’, contact customer support team for further details.
While preparing the items for return, please make sure that:
The items are packaged in their original bag/box/etc.
Tags/tickets are attached to the items.
Item is in new condition.
Not returnable items: Masks, underwear ,trunks ,swimsuit, bikinis, socks , customers damaged and used items are not eligible for returns or exchanges due to hygiene and safety reasons.
Accessories are packed in their original box/package.
Footwear items are packed within their original box. (You can verify using the article ID code.)
Custom made items are not returnable.
The return conditions do not derogate from the provisions of any law.
1.2 How Much Does It Cost To Return A Product?
there is no additional payment for returns
When Will I Get My Refund After I Returned My Order?
Once your request to return item(s) bought from the website begins, a process starts:
- We will pickup your package from the postal office once we will receive an update from the postal service and will bring it to the warehouse.
- Within two business days of receiving the parcel in the warehouse, a decision will be made whether to accept the returned items and approve of refund. This should not be a problem, as long as you meet our return conditions.
- If your package meets all the return conditions, you will receive the money back in full to your bank account, based on your specific billing date with the bank.
All returns are made in accordance with the law.
1.3 Will I Get A Refund On My Shipping Costs If I Return My Product?
yes , In case you return the full order you will recive a refund for the shipping fees you paid
1.4 How Many Days Do I Have To Return My Order?
you can return your order within 30 Days , please not Hype Products like : Yeezy , IVY & designers can be return within 14 days and it should be following the return policy .1.5 Why Can't You Ship My Order? 1.5 Why Can't You Ship My Order?
There are a few reasons that can keep us from being able to ship your order.
Here are a few possible causes:
- The product(s) you ordered are out of stock.
- You live in a remote area, and we cannot deliver there.
- A payment issue might have occurred when you placed the order.